Your privacy matters to us. This Privacy Policy explains exactly what personal data 9abon collects, how we use it, who we share it with, and what rights you have as a player.
This Privacy Policy ("Policy") describes how 9abon ("we," "us," or "our") collects, uses, stores, and discloses personal information about individuals ("you" or "your") who access or use the 9abon website, mobile platform, and associated services (collectively, the "Platform").
9abon operates as an online casino platform serving players in the Philippines. As a platform that handles financial transactions, identity verification, and gaming activity, we collect and process a range of personal data. We take this responsibility seriously and are committed to handling your data with transparency, integrity, and in full compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
This Policy applies to all personal data collected through the 9abon Platform, whether you are a registered player, a prospective player browsing our website, or a visitor accessing our content. Please read this Policy carefully. If you do not agree with the practices described here, you should not use the 9abon Platform.
For the purposes of applicable data protection legislation, 9abon is the data controller responsible for your personal information collected through the Platform. As data controller, we determine the purposes and means by which your personal data is processed.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) through the contact details provided in Section 15 of this Policy.
9abon collects the following categories of personal data from players and website visitors:
3.1 Identity & Registration Data
3.2 Contact Data
3.3 Financial Data
3.4 Gaming Activity Data
3.5 Technical & Device Data
3.6 Communications Data
9abon collects personal data through the following means:
9abon uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your 9abon account, verifying your identity, and managing your account settings. |
| Transaction Processing | Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels. |
| Legal Compliance | Fulfilling KYC, AML, and other regulatory obligations under Philippine law, including age verification (21+). |
| Responsible Gaming | Monitoring gaming activity to identify problem gambling patterns and administering responsible gaming tools such as deposit limits and self-exclusion. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, cheating, and other prohibited conduct on the Platform. |
| Customer Support | Responding to your inquiries, resolving disputes, and providing technical assistance. |
| Platform Improvement | Analyzing usage patterns to improve the Platform's features, performance, and user experience. |
| Marketing | Sending promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. |
9abon will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012 (RA 10173), 9abon processes your personal data on the following legal bases:
9abon does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and under appropriate data protection safeguards:
All third parties with whom we share personal data are required to handle that data in accordance with applicable data protection laws and our data processing agreements.
9abon retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus 5 years after account closure, as required for AML compliance. |
| Transaction Records | Minimum 5 years from the date of the transaction, in accordance with Philippine financial regulations. |
| Gaming Activity Logs | 3 years from the date of the gaming session, or longer if required for dispute resolution or regulatory purposes. |
| Customer Support Records | 3 years from the date of the last interaction. |
| Marketing Preferences | Until you withdraw consent or close your account. |
| Technical & Device Logs | 12 months from collection, unless required for security investigations. |
When your personal data is no longer required, 9abon will securely delete or anonymize it in accordance with our data disposal procedures.
9abon implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
9abon uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9abon Platform. For more information on managing cookies, refer to your browser's help documentation.
Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 9abon:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.
The 9abon Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing online casino gaming. We do not knowingly collect personal data from individuals under the age of 21.
9abon conducts age verification checks on all registered accounts. If we become aware that personal data has been collected from an individual under the age of 21, we will immediately close the account, delete the associated personal data, and return any deposited funds to the payment source.
If you are a parent or guardian and believe that your child has registered on the 9abon Platform, please contact us immediately using the details in Section 15 so we can take prompt action.
9abon primarily processes and stores personal data within the Philippines. In certain circumstances, your personal data may be transferred to, and processed in, countries outside the Philippines — for example, where we use cloud infrastructure or third-party service providers based in other jurisdictions.
Where such transfers occur, 9abon ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to handle your data in accordance with standards equivalent to those required under Philippine data protection law. We will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards.
9abon reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how 9abon protects your personal data. Your continued use of the Platform after any changes have been posted constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 9abon, please reach out to our Data Protection Officer or customer support team:
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have not been adequately addressed by 9abon. The NPC is the regulatory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.
Beyond the legal language, here's what our Privacy Policy actually means for you as a 9abon player — in plain terms.
Every piece of data you send to 9abon — from your login credentials to your GCash withdrawal request — travels over TLS-encrypted connections. Your data is never transmitted in plain text.
9abon does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate your account, process payments, and improve your experience on the platform.
9abon operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). Your rights as a data subject are recognized and protected under our privacy framework.
Access, correct, or request deletion of your personal data at any time. Our Data Protection Officer is available to handle your requests promptly and transparently — no runaround, no delays.
We enforce the 21+ age requirement through rigorous KYC checks. No data from underage individuals is knowingly retained. Accounts found to belong to minors are closed immediately and data deleted.
9abon only keeps your data for as long as legally required or operationally necessary. Once the retention period expires, your data is securely deleted or anonymized — no unnecessary hoarding.
Now that you know how seriously we take your privacy, join thousands of Filipino players who trust 9abon for secure, fair, and entertaining online casino gaming.